Shipping and Returns
Dispatch of your parcel
Packages are generally dispatched within 2 days after receipt of payment. Packages are generally dispatched via Colissimo with tracking number and delivered without signature, or via Mondial Relay with tracking and drop-off depending on the method chosen. Whichever shipment choice you make, we will provide you with a link to track your package online.
For urgent requests, a Chronopost solution can be requested by email to firstname.lastname@example.org . This solution may incur additional costs to be paid by the customer.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items are properly protected.